If a person is not in Active Directory, their chat history can still be searched on by using the person’s SIP address. SIP Address searching is available in the Advanced Search tab.

1. Go to Advanced Search.
2. Click the Add User button.
3. Click the Dir… button.
4. Enter the SIP address of the user in the search field, using the format: sip:username@domain
5. Click the Search button.
6. Select the user in the result box. If the user isn’t selected, you will receive an error.
7. Click Select Users.

To use this feature, simply put the wildcard pattern in the "Text to locate"/keyword search bar. Be mindful of erroneous spaces and using escape characters to search for wildcard characters. For more information on how to use pattern matching in search conditions, please visit this article or look up "pattern matching with sql wildcards" with your preferred search engine.
The following is an example of searching for social security numbers ###-##-####. You can use the SQL range wildcard for integers 0-9. This is would be [0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]

You need to have administrative privileges in order to change the date format. Then follow the steps below:

1. Click on the Admin tab at the top
2. Locate the panel called Scheduled Reports Settings
3. Click Edit in the lower right part of the panel
4. Customize the Report Date/Time Format field
5. Click Save to save the changes

No, HR Auditor 2.0 is accessed using a different URL. The new URL is <yourservername>/hra.

Yes. HR Auditor 2.0 is installed in a different directory and can therefore be installed on the same server as your existing version. The new version can be accessed in the following directory:

1. ..
2. Program Files (x86)
3. Instant Technologies
4. HR Auditor

• If you know the federated user's display name, you can search by entering all or a fragment of the user's display name and then locating the user by clicking on the Search button.
• If you know the federated user's sip address, you can search by entering “sip:” plus all or a fragment of the user sip address and then locating the user by clicking on the Search button.
  • i.e. sip:mthompson or sip:mthompson@instant-tech.com
• If you want to search for all users in a federated domain, or any other domain, click on the Advanced User Search button and then enter an asterisk followed by the domain.
  • i.e. *instant-tech.com

The trial version of HR Auditor makes all product features available. You will be able to search your entire Lync archive. However only the first 10 lines of a chat are visible or exportable in the trial product.

HR Auditor can be installed on Microsoft Server 2008 R2 with IIS 7.5 and/or Server 2012 with IIS 8.0 that have .Net 4.0 Framework installed. HR Auditor must be installed on a different server than the Lync® server.

HR Auditor requires that archiving must be done using Lync® Server Archiving databases. Lync installs that are archiving using Microsoft Exchange integration are currently not supported by HR Auditor.

HR Auditor requires an account that has read access to the LCSLogs database. This account can either use Windows Authentication, or SQL Authentication.

HR Auditor also needs access to Active Directory to reconcile SIP URI to Active Directory user names.

The HR Auditor support team is here to help with any installation issues during your evaluation process. You can reach us at: support@instant-tech.com

HR Auditor supports on premise installs of Lync 2010® and Lync 2013® that are archiving using Lync® Server Archiving databases. Lync® installs that are archiving using Microsoft Exchange integration are currently not supported by HR Auditor.

Lync® Online is supported in a single-tenant environment only.

HR Auditor MSRP pricing starts at $1872 for 5 viewers with 1 Lync® server. Pricing scales based on total number of enterprise IM users, total number of Lync® servers and viewers required.

A viewer is a user that is authorized to search the Lync® archive. Most companies do not need more than 5 viewers in an organization unless they want to use manager mode enabling functional managers the ability to search their department if needed.

The most common reason you are receiving this error is that the server you are running isn't able to handle requests whose URLs do not end with a period.
Please visit KB 980368 to review the recommend hotfix by Microsoft.
If you have applied this hotfix and are still receiving the error, please contact our support team

In order to restrict an auditor, there are a few basic steps.

1. Make sure that the group of users you want to restrict their searches to are defined as a group in Active Directory.
2. Go to the Admin tab of the HR Auditor application, and click on security
3. Select the auditor you wish to restrict, and select Restricted in the drop-down menu.
4. In the text field below the auditors name, type the name of the Active Directory group and select using the type-ahead selector.
5. Click the save button to apply the new settings.

This auditor will now only see conversations that users in the specified group participate in.

Note: This includes conversations that the users have with users in other groups.

To save a search, use the following steps:

1. Specify all of the parameters for your search (dates, keywords, uers).
2. Click on the Saved Queries box below the search fields.
3. Select a project from the drop-down menu to save the query under (optional). If you don't have a project yet, you may create a new project by specifying a name in the input field, and clicking New Project.
4. Specify a title for the search in the input field below the project selection menu.
5. Click Save Query to save the search.

In basic search, there is a quick save option. Simply fill in the desired search terms, and click the icon below the first date selector to save the search. An alert box will open that will allow you to specify a name for this search.

Once saved, you may quickly repeat a search by opening the Saved Queries panel and clicking on the title of the search.

Note: Saving queries under projects is not recommended in Internet Explorer 8. The browser cannot render searches saved under projects.

If you are frequently seeing error pages, especially on larger searches, it is possible that there may be a delay in getting results from your SQL server.
Consult the installation guide for instruction on how to change your SQL timeout, or contact our support team , and we can guide you through making the appropriate changes.

Older versions of Internet Explorer may not fully support some of the scripts used in the application. If you are experiencing frequent problems, we suggest upgrading your browser if possible.

To update the application with a new license key, use the following steps:

1. Login to the HR Auditor application as an Administrator.
2. Click on the Admin tab.
3. Click on the Product License tab.
4. Enter your new key in the License Key input field and click Update.

The application will automatically check to see if you have entered a valid license key. If the license key is invalid, it will not be saved.

This setting cannot be completed from the application itself. To make this change, you need to make changes on the server where the application is installed. To make this change, use the following steps:

1. Log into the server where the HR Auditor application is installed.
2. Navigate to the Instant Configuration Wizard by clicking: Start > All Programs > Instant Technologies > HR Auditor > Configuration Wizard.
3. Click on the Configure SQL button, and enter the appropriate settings
4. After entering valid settings, click on the Test IIS button.
5. Test and configure the IIS settings.

You will also need to make sure that the account the service is running under is the same as the account with which you are connecting to SQL.